NET - 782 Computer Users Support

(3 s.h.)

Prerequisite: NET - 113 IT Essentials I or permission of instructor.
Introduces the concept of supporting personal computers as a career. Designed to help students target their customers and develop appropriate service skills. The course provides an introduction to end-user computing, computer user support, customer service skills, skills required to troubleshoot computer problems, common support problems, help desk operation user support management, product evaluation strategies and standards, user needs analysis and assessment, installing end-user computer systems, training computer users, technical writing skills, and computer facilities management.

Lecture Hours: 30
Lab Hours: 30
Clinical Hours: 0
Work Experience Hours: 0

Equivalent to 15-193, ISTS-230.