Feb 26, 2024  
NIACC Catalog 2023-2024 
NIACC Catalog 2023-2024

Information Technology Support Technician Diploma

The Information Technology Support Technician Diploma program prepares the student to understand networking components, personal computer repair, troubleshooting, and management of workstations. The professional demonstrates the skills required to develop, establish, set up, maintain, and repair any issue that may arise while users are conducting work-related concepts, including basic protection theory on viruses, malware, and spyware that may enter a computer system during daily usage.

This program provides the student with an opportunity to pursue the certifications listed below:

  • Cisco Certified Support Technician (CCST) Cybersecurity
  • Cisco Certified Support Technician (CCST) Networking
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Linux+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Career Opportunities

Students have the option of obtaining employment using their computer skills or continuing for two additional terms at NIACC to obtain an A.A.S. degree or an additional Information Technology Systems Administration Diploma. Some job opportunities are listed below:

  • Hardware Support for a small- to medium-size business
  • Help Desk Support
  • System Support Technician
  • Network Support Technician
  • Cybersecurity Technician
  • Cybersecurity Analyst
  • IT Sales and/or Training


Upon successful completion of the Information Technology Support Technician Diploma curriculum with a grade point average of 2.00 (C) or higher, the student is awarded a Diploma.

Required Courses/Suggested Schedule